Q: Is everything COVID safe? 

A: We ensure everything is covid safe our team wear masks, we wash and sanitize hands regularly. Our main priority is the customer so we want to keep you safe as well as ourselves. 

Q: What happens if I am unhappy with a product? 

A. If you are not happy with a product we would like to know why. If you email us enquiries@smartkartz.co.uk we will get back to you, we do have a 30 day guarantee. 

Q: My Item is faulty what do i do?

A: We have a 30 day guarantee if it has been broken in transit, we will replace the item, all you need to do is send a picture to us at enquires@smartkartz.co.uk and one of our team will get back to you. 

Q: What payments do you take?

You can pay using your debit or credit card. We also accept ClearPay, Klarna and Laybuy so you can pay in easy installments, we also accept PayPal. 

Q: Is the packaging eco friendly? 

A: Yes! all our packaging we use is eco friendly we try to use as much recycled material as much as we can. We care for the planet as much as you. 

Q: Product availability?

A: Even though we have very limit stock at the moment, our plans are to expand and get more of your favorite brands and products in. 

Q: Do you offer home delivery service? 

A: Free same day delivery to Chester, Ellesmere port, Wirral, Runcorn, Warrington and the surrounding areas if ordered before 4pm. All our packages are delivered by UPS or Parcelforce next day delivery.so you are in good hands. 

Q: Do you ship internationally?

A: Unfortunately not at the moment it will be something to look at in the future though. 

Q: How do I track my parcel?

A: You would have received a tracking number via text message or email. If you want to track it just click here